Refund and Returns Policy for Giggle Hairr

Effective Date: December 27, 2024

Thank you for shopping at Giggle Hairr. We strive to provide the highest quality hair care products to our customers. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand your rights and how we handle returns and refunds.

1. Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you ordered, you may return them within 30 days of the delivery date. The following conditions apply to returns:

  • Eligibility: Returns are accepted for unopened and unused items only. For health and safety reasons, we cannot accept returns on items that have been opened or used.
  • Condition of Items: All returned products must be in their original condition, with the packaging intact. Items returned in a damaged or used condition will not be accepted.
  • Return Process: To initiate a return, please contact our customer service team at info@gigglehairr.com within 30 days of receiving your order. Include your order number, the product(s) you wish to return, and the reason for the return.
  • Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

2. Refunds

Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original method of payment. Please note the following:

  • Processing Time: Refunds may take 5-10 business days to be processed after we receive your returned item(s). The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Partial Refunds: In certain cases, such as if items are returned in an opened or damaged condition, partial refunds may be issued.
  • Non-Refundable Items: Certain products, such as gift cards, discounted items, or items purchased during a sale event, may not be eligible for refunds. Please refer to the product details or contact our customer service team for clarification.

3. Exchanges

Currently, we do not offer direct exchanges for products. If you wish to exchange an item, you will need to return the unwanted product(s) and place a new order for the item you want.

4. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately at info@gigglehairr.com. We will provide instructions for returning the defective product and issue a full refund or replacement at no additional cost to you.

To ensure a smooth process, please include the following when contacting us regarding a damaged or defective product:

  • Photos of the damaged or defective item(s)
  • Your order number and a description of the issue

5. Order Cancellations

We process orders quickly, so once an order is placed, we are unable to cancel it. If you wish to cancel an order, please contact us as soon as possible at info@gigglehairr.com. We will do our best to accommodate your request if the order has not already been processed or shipped. If your order is already on its way, please follow the return process outlined above.

6. Promotions and Discounts

If you purchased an item with a promotion or discount and wish to return it, the refund will be based on the amount paid after the promotion or discount was applied. If a return results in a partial order, the remaining items will be charged at their full price.

7. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team at:

Giggle Hairr
7000 Kennedy Blvd E, West New York, New Jersey 07093
Phone: (201) 758-1532
Email: info@gigglehairr.com

Thank you for choosing Giggle Hairr for your hair care needs! We appreciate your business and strive to ensure your satisfaction with every purchase.